AI receptionist Australia
An AI receptionist for Australian businesses that answers every call, day and night. It books the job, answers the common questions and hands the tricky calls to your team.
- Setup
- From $6,000
- AUD, ex GST, one-off
- Monthly
- Depends on the agent
- Quoted on the call
Running in our own business today
The short answer
An AI receptionist answers your business phone in a natural voice, day and night. It takes the caller's details, answers common questions from a script you approve, books the job or appointment into your calendar and texts a confirmation. Anything it cannot handle goes to a person, with the call summary saved in your CRM. Njin sets one up for Australian businesses from $6,000.
How it compares
| Voicemail | Front desk or answering service | Njin AI receptionist | |
|---|---|---|---|
| Calls after 5pm | A message, maybe | Extra cost, or nobody | Answered, day and night |
| Two calls at once | One goes to voicemail | One waits on hold | Both answered |
| Books the appointment | No | Yes, if they can see the calendar | Yes, straight into your calendar |
| Notes in the CRM | No | Sometimes, typed later | Every call, summary and outcome |
| Hard questions | No | Yes | Hands over to a person, with the notes |
What the AI receptionist does
Answers every call
A natural voice picks up straight away, says who it is and that it is an assistant, then helps the caller.
Books the job
It checks your calendar, offers times and books the appointment, then texts a confirmation.
Answers common questions
Opening hours, service areas, what a job costs to quote. Only from the answers you approve.
Hands over cleanly
Complaints, urgent jobs and anything off script go to a person, by transfer or call-back, with the summary.
Logs every call
Caller details, summary and outcome on the contact in your CRM. Works with HubSpot, GoHighLevel, Pipedrive and Salesforce.
Covers the gaps
After hours, weekends, lunch breaks and the moments every line is busy. Harvard Business Review found the average company took 42 hours to answer a web lead.
How we set it up
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Map your calls
We listen to how your calls go today and list the questions people ask, the jobs they book and the calls that need a person.
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Write the script
We write the greeting, the answers and the handover rules. You approve every line before it goes live.
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Connect your tools
Your number, your calendar and your CRM, so bookings and notes land where your team already works.
-
Test, then go live
We run test calls with your team, fix what sounds wrong and switch it on. Then we review the calls with you each month.
3.5 hours
A typical first reply to a new enquiry, during business hours, in the Australian businesses we have audited.
Njin audits of Australian service businesses
Is This Right For You?
Great Fit If...
- You miss calls when the team is busy, on site or gone home
- Most calls are bookings, quotes or the same few questions
- You already use a calendar and a CRM, or are ready to
- You want a person to stay one step away on every call
Not Right If...
- You get a handful of calls a week and answer them all
- Most calls need a specialist to give advice on the spot
- You want a phone menu, not a conversation
Frequently Asked Questions
What is an AI receptionist?
Will callers know it is AI?
What happens when it cannot help?
Does it work with my phone number?
What about privacy rules in Australia?
How much does it cost?
Sources
- The Short Life of Online Sales Leads, Harvard Business Review, 2011
- Receptionists: occupation profile, Jobs and Skills Australia
- Australian Privacy Principles, Office of the Australian Information Commissioner
Last updated
See what the AI receptionist would do in your business
Book a call. We look at where the work piles up today and show you what the agent would do with it, before you spend a dollar.