AI customer service agent

An AI customer service agent that answers the questions your customers ask every day, so your team spends its time on the ones that need a person.

Setup: From $6,000; AUD, ex GST, one-off
Monthly: Depends on the agent; Quoted on the call

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Find your revenue leaks

Scoped: built with the first client

The short answer

An AI customer service agent answers your existing customers by chat, email or phone, using only your own help content, policies and order or job details. It solves the common questions on the spot, logs each one in your CRM and hands complaints and complex cases to a person with the full history. Njin scopes and builds it from $6,000.

How it compares

Your team alone, help desk software or the AI customer service agent
	Your team alone	Help desk software	Njin AI customer service agent
Common questions	Answered one by one	Tickets in a queue	Answered straight away
After hours	Wait until morning	Wait until morning	Answered day and night
Answers from	Memory	Your help articles	Your help content and the customer's record
Hard cases	Yes	Routed to an agent	Handed to a person with the history
Records	Inbox	Help desk	On the contact: HubSpot, GoHighLevel, Pipedrive and Salesforce

What the AI customer service agent does

Answers the common questions

Where is my job, how do I change a booking, what is your policy. From your approved content only.

Works across channels

Chat, email and phone, scoped to the channels your customers use most.

Hands over hard cases

Complaints, refunds and anything sensitive go to a person, with the full history.

Shows you the gaps

A monthly list of the questions it could not answer, so you can fix the cause.

How we set it up

Scope the questions

We read a sample of your customer emails and calls and list what comes up most.
Gather the answers

Your policies and help content, checked and approved by you.
Build and test

We build the agent on your channels and test it with your team on real questions.
Pilot, then widen

One channel first. We review the answers with you before adding more.

Is This Right For You?

Great Fit If...

Your team answers the same customer questions every day
Customers wait overnight for simple answers
Your policies and help content are written down, or can be

Not Right If...

Most customer contacts are complex or emotional
You get a few customer questions a week

Frequently Asked Questions

Is the AI customer service agent live today?

Not yet. It is scoped and we build it with the first client, so this page makes no claims about results. Our receptionist and website chatbot answer enquiries today.

Will it make things up?

It answers only from content you approve. When it does not know, it says so and hands over to a person.

Can customers reach a person?

Always. They can ask at any point and the agent hands over with the history.

Why not just buy customer service software?

You can. We build the agent into the tools you already use and run it with your team, so it fits how you work rather than the other way round.

How does it handle personal information?

It reads only what it needs from your records and follows the Australian Privacy Principles. You confirm the settings with your adviser.

Why does reply time matter?

Customers expect fast answers. Harvard Business Review found the average company took 42 hours to answer a web enquiry, while 37% answered within an hour.

How much does it cost?

Setup starts at $6,000 (AUD, ex GST). The monthly fee depends on the agent and how much work it does, so we quote it on the call once we know your volume.

Sources

Australian Privacy Principles, Office of the Australian Information Commissioner
The Short Life of Online Sales Leads, Harvard Business Review, 2011

Last updated 9 November 2026

AI receptionist Website chatbot AI email assistant

See what the AI customer service agent would do in your business

Book a call. We look at where the work piles up today and show you what the agent would do with it, before you spend a dollar.